WELCOME TO PLANTMAMACARE.COM
In these conditions of sale, the Buyer is any legal or natural person who performs an order and pay by internet commerce (shop) Plantmamacare.com (here in after referred to as Buyer). Seller is a company Suplement d.o.o., Kutnjački put 10, 10000 Zagreb, Croatia, web-shop Plantmamacare.com (here in after Seller).
If the customer details entered are those of a legal person, the Buyer is considered a legal person, and natural person whose data is entered is considered to be Buyer’s authorized person.
Buyer is a person who ordered and paid the product, a recipient is considered to be a person to whom the product is delivered, and is different from the person of the Buyer.
TYPES OF USERS
Registered members or guests who are doing quick shopping and are not required to register for a purchase have the right to purchases on the Seller’s web shop.
By registering to Plantmamacare.com website (www.plantmamacare.com/customer/account/login) you are becoming a registered member of Plantmamacare.com store.
When registering to the internet store, the user receives a username that is equal to his / her e-mail address and password. By registering, the user guarantees that he is an adult and a business-capable person. If a user wishes to change his / her username or password, he / she can do so on his /her user profile.
PERSONAL DATA AND CAPABILITY
Products on the Plantmamacare.com are presented in a graphical and descriptive manner.
Products and product information on Plantmamacare.com are made by and are the property of the Seller.
The Seller is the copyright holder of the content and formats of this website.
You may not distribute, resell or stock any of our products, unless you are specifically authorized to do so by the contract with Us. Any special offers are valid on specified dates on www.plantmamacare.com only. Exclusions may apply. Offers are not redeemable for cash.
Products purchased on this website are put by Suplement d.o.o., a company registered in Croatia, with business registration number 080778190.
Product Image Displays
Product images are illustrative in nature and do not always match in details to the products which are subject of the order. Visual identity of the product shown in a photo does not have to match the look of the product in reality (especially having in consideration the monitor settings of the customer’s computer, the difference in color perception that the customer sees on the screen, etc.).
In the case mentioned above a discrepancy between a picture of the product and product delivered does not indicate a defect in the product.
Products and claims about certain products on Plantmamacare.com are not intended to diagnose, treat, or prevent a disease. Textual content is of informative content, which does not always include a certificate from the European Food Safety Institute.
The Seller is not responsible for any errors in the text, image, links or any other part of the content.
We are not responsible if the information available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. All information on this website is informative and is not intended as a substitute for the advice from a physician or another medical staff and may not be a substitute for the appropriate medical assistance. Products can not replace prescribed medical treatments and medicines. They exclude other complementary therapeutic or complementary products.
This website may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the content of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes on our website.
Due to nature of business, the prices on the Plantmamacare.com are often updated and changed. This may cause errors. Please let us know about them by contacting us via e-mail to firstname.lastname@example.org. We will strive to solve the problem as soon as possible.
Prices displayed on Plantmamacare.com are the same as for registered members and for guests.
All prices on this website are quoted in Euros and include VAT, and all payments will be effected in Croatian currency and include VAT, unless otherwise expressly stated.
Prices do not include shipping costs.
Prices displayed on the website next to a particular product are valid for all forms of payment.
In the case of e-banking or interbank transactions (payment via bank transfer), additional costs are not included in the price.
Prices apply only to electronic orders of products via Plantmamacare.com webshop.
Purchase price is valid at the time of order.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
ONLINE CONTRACT INFORMATION
The European Union Directive 2000/31/CE on the subject of electronic commerce states:
“Placing an order online implies that the client accepts to be engaged in a contract, and that the client unconditionally accepts the prices and descriptions of the items offered for sale, as well as all of the general sales conditions.”
Your placing an order online represents an offer to purchase goods as indicated by you, but is not binding to us until you have been notified by e-mail that your order is accepted. This means that if the goods shown on this website are unavailable, incorrectly priced or otherwise incorrectly described, we shall not be obliged to sell you those goods. A contract shall be deemed to be active by both parties when you receive notification that we confirm and accept your order.
In addition to offering our products for sale via this webshop, our products are sold through selected retailers. Prices on the website will generally reflect the prices offered through our retailers. However, prices on the website may differ to those of a retailer, due to: (i) special offers on the website or by retailers, (ii) individual retailer price strategies, (iii) currency fluctuation. As such, prices cannot be guaranteed and may be changed at our discretion.
ORDER AND CONTRACT
Products are ordered by selecting, using menus and filling out electronic forms. Payment of ordered products can be done in the following ways:
- PayPal and credit cards via PayPal
- e-banking (Payment via bank transfer)
An order is considered received:
- In case of payment e-banking, and payment of general delivery – when Plantmamacare.com has electronically received an order.
- In case of payment via PayPal – when Plantmamacare.com has received confirmation that the order amount is paid
When we receive the order, we will inform the customer that the order has been received and that the product is ordered. In case of e-banking payment the general contract is considered to be concluded when we receive confirmation that the order amount has been paid.
If the ordered product is not available in stock, we will notify the Buyer that product is not currently available and inform him / her about the period in which the products will be available.
Ordered products, depending on whether they are available in our stock, will be delivered in the shortest possible time. If a product is ordered by using e-banking payment method, we will store the ordered product for a period of 3 working days (excluding Saturday and Sunday).
After the expiry of 3 working days from receipt of order, we do not guarantee product availability.
SHIPPING AND DELIVERY
Products can be ordered for delivery inside European Union territory, according to the conditions that apply to every area of service.
Shipping is carried out through the conctrated delivery service (Overseas Express, DPD or GLS) depending on our estimation of the fastest service at the most affordable price.
The shipping cost includes packaging of the products.
The price of the product does not include delivery, unless otherwise indicated (Free Shipping).
Shipping is done under the terms of delivery service, and is considered to be completed in time of delivering products to the sourcing services.
More about Shipping and Delivery and prices please read under Delivery information.
At the order delivery, we also submit the Invoice for the ordered items and services, and upon customer’s request send it by e-mail in *pdf format.
All prices on the Invoice will be effected in Croatian currency (Croatian Kuna) and include VAT, unless otherwise expressly stated. The amount expressed on the Invoice is obtained through conversion rates from Euro to Croatian kuna according to the current exchange rate of the Croatian National Bank. Invoice will therefore display in two currencies, Croatian kuna and currency of your payments (€).
COMPLAINTS AND RIGHTS TO WITHDRAW THE ORDER
We at Plantmamacare.com guarantee that all products purchased on our website are with a valid period of validity. For products with a validity period of less than 2 months, we reserve the right to approve a special discount and to notify the Buyer prior to the order confirmation.
For minor damages to the packaging (eg scratches) of products resulted from delivery of goods through delivery service do not affect the basic properties and usability of the product, we do not correspond to the Buyer or Recipient.
In cases of mismatch between the product image and the product delivered, there is no product defect. In such cases, the claim is not justified.
The Buyer has the right to cancel order at any time prior to the Receipt of the package with the ordered products. If you want to cancel the order after the shipment has been delivered to the delivery service, the Purchaser has the right to refuse to receive the package at no extra cost.
If the content of the consignment does not match the order, Buyer may return the Shipment and the Seller will send the correct product without the additional cost to the Buyer.
Buyer can lose the warranty in the event of unauthorized processing of the product, as well as in case of unauthorized access to the product by a third party. We will not be liable for the claim even if we notice that the goods are used or if there is no original packaging.
There is no refund of goods or cash for used food, dietary supplements and cosmetics set by the Law.
In order to accept the complaint, the product must be returned in its original packaging, unused and undamaged (if damaged product is not the reason for the complaint) with the original invoice issued by the Seller.
If your claim is valid and recognized (original packaging, unused and undamaged product), we are obligated to refund you within 14 days of receipt of product, without stating the reason for the return (art. 72, paragraph 1 CPA).
All other cases are solved in the reclamation process, in accordance with the provisions of the Consumer Protection Act and the Mandatory Obligations Act.
Regarding the complaint, the Buyer shall notify the Seller in writing by sending an e-mail to email@example.com
In accordance with Art. 8 CPA, the Seller allows all Buyers to send their written complaints to the email address: firstname.lastname@example.org
On all remarks and objections Seller will e-mail reply within 15 days.
Online Dispute Resolution
Complaints regarding online shopping can be resolved (from 15.02.2016 across the EU) via the ODR platform. Platforms can be accessed here: ODR platform access.
If you encounter a problem during an online purchase within the EU (defective product, inability to substitute products, etc.), you can file your complaint at the top link.
The platform can also be used by consumers and merchants.
There is an age limit for ordering the goods from this website. Buyer must not be less than 18 years of age.
We reserve the right not to deliver goods on the order with incomplete and / or inaccurate data recived.